In Part 1 we discussed the importance of the teams after the sale of customer service in the conservation of repeat customers and why this is so important. Now let 's look at some practical tips for the sales service to help them get the job done. What is the role of the team of customer service SupportThe customer must ensure that customers are happy representing the customer 's interests in business in time when no one else is motivated to do so. The team of customer service, with the sales team, is the customer 's interest in the company. The sales team makes for new customers. The support team makes it to keep existing customers. The main challenge facing the team of customer service in most organizations is that it is hard to tie the specific activity of supporting a specific amount of dollars of income. There is always a temptation to ignore your customers, because probably won 't permit immediately. There is always a temptation to ignore all the customer that doesn 't have an open order because as a business you need to collect enough money to pay your bills and your employees to stay in business. What can those responsible for the support team do? As head of customer service, there are some things you can do to help your cause. Recognizes that the customer service team is basically there to ascertain the orders of repetition. Know the potential of a repeat of every customer and factor that in time, money and the priority you give all the customer data. A small number of customers often take a large percentage of the time and budget customer service. Ensure that you are not ignoring the high potential customers because you are busy service the needs of customers in need with the lowest potential. I know that Gradica help everything, but let 's face you take the decisions on priorities such as daily editions to be addressed first. Many customer service teams have no idea what the potential of a repeat of the entire score is given. Selo know for sure and ensure that the potential of a repeat is at least a major factor in your decisions as what the score is high. The ligation of the financials to get the attention and support of higher education. Conare familiarize the sales team. In most organizations Teams of sales are much more influential support teams, it 's just a fact of life. The sales teams are also people within the company that derives benefit the most from good customer service. Obtain the accreditation and monitoring committee to see if there are repeat orders. Let the sales team know when their high potential customers are having issues and when not getting the support you need help. You can be assured that a sales representative responsible for not seder close to the minimum and not risk losing a repeat customer. Keep the sales team in the cycle. When things go well, they say. It 'great opportunities of S.A. so they go in and do their next step. When problems are brewing, tell them that this too may evit diare walk in the lion 's the lair of a new imbonimento and preferably made a service call today to show that concern and offer assistance. The sales team is motivated, influential and has the most to lose from sales service poor. Already have the power to help; Use it to help to help him. Looking senses actively help your customers to use the goods or services they buy from you. Don 't wait to the just claims and repair names to enter. Think under what you might help your customer 'is to use your products. Think about that. If you can help a customer to use something he has already bought or will be much more likely to return a second time. If you can help a client are exhausted, or something he has already bought will then return and fill their action. Remember that customer service is there to help the customer to use the product or service. Why think of the trade fairs the guarantor of deposits of the trade? Because it helps people to exhaust their supplies of the trade and also makes them happy. If you can help them to consume, or consumilo, then you can support you have rightly helped the client and increased income for the trade when their frequency of purchase increases. Creative.SummaryFundamentally is that the role of customer service is to ensure repeat sales. Teams of after-sales customer service are critical in a previous cycle. They should be respected. Should be in constant communication with the sales team. They should actively seek ways to help the customer to use the goods or services they have purchased. As a manager of sales service of best things you can do for your team is learning to tie their actions to business financials. That 's how decisions are taken at the top.

Thanks Daryl Cowie!

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